WR Portal
Service desk
The ticket starts where the client already is: they open it on screen or simply reply to an email, and the message becomes a ticket with a queue, an owner and a history. The client follows it without having to ask how it is going.
- who it is for
- Small and mid-sized companies that serve clients and today do it out of a shared mailbox.
- Tickets from screen and from email, with attachments
- Queue, owner, due date and full history
- Contract hour bank, with balance and statement
- Internal notes the client never sees
Summarises a long ticket into two different texts — one for the team and one for the client — generated from different material, so the internal note never leaks into the summary that goes out.